Frequently Asked Questions

Frequently Asked Questions

Find answers about Suboton transfer boards, mobility aids, product use, safety, cleaning, warranty, and home-care support.

About Suboton

What is Suboton?

Suboton is a home-care mobility brand focused on transfer boards, rotating transfer solutions, and assistive mobility products for seniors, caregivers, wheelchair users, and people with limited mobility.

Our goal is to make everyday seated transfers safer, easier, and more comfortable in home-care environments.

Who are Suboton products designed for?

Suboton products are designed for people who need support during seated transfers, including seniors, wheelchair users, people with limited mobility, post-surgery users, rehabilitation support users, and family caregivers.

Depending on the user’s strength, balance, and mobility level, caregiver assistance may be needed.

Are Suboton products medical devices?

Suboton products are designed as mobility-assist and home-care transfer aids. They are intended to support safer and easier seated transfers in daily care situations.

They are not a substitute for professional medical advice, diagnosis, or treatment. If you are unsure whether a product is suitable for your situation, please consult a healthcare professional.

Transfer Board Questions

What is a transfer board used for?

A transfer board helps bridge the gap between two seated surfaces, such as a bed and wheelchair, wheelchair and chair, chair and sofa, or similar transfer points.

It is designed to help users move from one seated position to another with better control and support.

Can a transfer board be used from bed to wheelchair?

Yes. A transfer board can be used for bed-to-wheelchair transfers when both surfaces are stable, properly positioned, and close enough for safe transfer.

Before use, make sure the wheelchair brakes are locked, the bed is stable, and the board is placed securely between the two surfaces. Some users may require caregiver assistance.

Can a transfer board be used for wheelchair to chair transfers?

Yes. Transfer boards can help with wheelchair-to-chair transfers when the chair is stable and the transfer distance is appropriate.

Always check that both seating surfaces are secure before starting the transfer.

Can a transfer board be used for car transfers?

Some transfer boards may be used for vehicle-related transfers, depending on the seat height, transfer distance, user condition, and available caregiver assistance.

Car transfers can be more difficult because seat height and space vary by vehicle. Please evaluate the situation carefully and consult a professional if needed.

What is the difference between a curved transfer board and a straight transfer board?

A curved transfer board is designed to better match angled transfer paths, such as bed-to-wheelchair or wheelchair-to-chair transfers where the two surfaces are not perfectly aligned.

A straight transfer board is usually simpler and may be suitable for more direct transfers between two surfaces.

The best choice depends on the transfer distance, user size, seat position, and caregiver assistance.

What is a rotating transfer board?

A rotating transfer board or rotating transfer solution is designed to help support turning, repositioning, or angled seated transfers with better control.

It may be helpful in situations where the user needs additional turning support during assisted movement.

How do I choose the right transfer board?

When choosing a transfer board, consider:

  • Transfer distance between two surfaces
  • User weight and body size
  • Seat height difference
  • Whether caregiver assistance is available
  • Surface stability
  • Transfer direction
  • Board length and shape
  • Grip, handling, and comfort

If you are unsure, choose a board that provides enough length and stability for your intended transfer scenario.

What length transfer board do I need?

The right length depends on the distance between the two transfer surfaces and the user’s size.

A longer transfer board may be helpful for wider gaps or larger users. A shorter board may be easier to handle in compact spaces or for shorter transfer distances.

Always make sure the board is long enough to rest securely on both surfaces before use.

Safety & Usage

Do I need a caregiver to use a Suboton transfer board?

Some users may be able to use a transfer board independently, but many users may need caregiver assistance depending on their strength, balance, coordination, and mobility level.

If there is any risk of slipping, falling, or losing balance, caregiver assistance is recommended.

How should I use a transfer board safely?

Before each use:

  • Make sure both transfer surfaces are stable
  • Lock wheelchair brakes if using a wheelchair
  • Place the board securely between the two surfaces
  • Check that the board is not damaged
  • Keep the transfer path clear
  • Move slowly and carefully
  • Use caregiver assistance when needed

Do not use the product if the board is cracked, unstable, or damaged.

What should I avoid when using a transfer board?

Avoid using a transfer board when:

  • The surfaces are unstable
  • The wheelchair brakes are not locked
  • The transfer gap is too wide
  • The board does not rest securely on both surfaces
  • The user cannot sit upright safely
  • The board is wet, damaged, or slippery
  • There is no caregiver assistance when one is needed

Safety should always come first.

Can Suboton products prevent falls?

Suboton products are designed to support safer and more controlled transfers, but no transfer aid can completely prevent falls or injuries.

Proper setup, stable surfaces, correct use, and caregiver assistance are important for safe transfer.

What is the weight capacity of Suboton transfer boards?

Weight capacity may vary by product model. Please check the specifications on each product page before use.

Do not exceed the stated weight capacity of the product.

Product Care & Cleaning

How do I clean a Suboton transfer board?

Wipe the board with a damp cloth and mild cleaner. Dry it completely before use.

Do not use harsh chemicals, abrasive cleaners, or soak the product in water unless the product instructions specifically allow it.

How should I store the transfer board?

Store the transfer board in a dry, clean place away from excessive heat, direct sunlight, or heavy pressure.

Avoid placing heavy objects on top of the board for long periods.

How often should I inspect the product?

We recommend checking the product before each use.

Look for cracks, deformation, loose parts, sharp edges, worn surfaces, or other signs of damage. Do not use the product if it appears damaged.

Orders, Warranty & Support

Does Suboton offer a warranty?

Yes. Suboton offers warranty support for eligible products.

Please register your product through our warranty registration page and keep your order information for future support.

How do I register my warranty?

You can register your warranty on the Register Warranty page.

Please prepare your order number, product model, purchase date, and contact information.

What should I do if my product arrives damaged?

If your product arrives damaged, please contact Suboton customer support as soon as possible.

Please include your order number, photos of the product, photos of the packaging, and a short description of the issue. This helps us review your case faster.

What should I do if I am not sure which product to choose?

Please contact our support team with details about your transfer scenario, such as:

  • Transfer location
  • Approximate transfer distance
  • User height and weight
  • Whether a caregiver will assist
  • Wheelchair, bed, chair, or vehicle use
  • Any special mobility concerns

We will do our best to help you choose a suitable product.

Where can I buy Suboton products?

You can purchase Suboton products through our official website and authorized online sales channels.

For the most accurate product information, warranty support, and customer service, we recommend purchasing through official Suboton channels.

Still Have Questions?

Our support team is here to help you find the right transfer and mobility solution for your home-care needs.